Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding contract between Flurbix Inc. ("Flurbix", "we", "our", "us") and the corporate entity or individual ("Customer", "User", "you", "your") accessing our website at https://flurbix.com and our campaign dashboard web application at https://app.flurbix.com (collectively, the "Services").

By registering for an account, purchasing a subscription, or using any feature of Flurbix, you agree to comply with and be bound by this Agreement. If you are entering into these terms on behalf of a company, partnership, or workspace organization, you represent that you possess the explicit authority to bind that entity to this Agreement.

If you do not agree to all terms of this Agreement, you must immediately cease accessing our dashboard and utilizing our Services.

2. Eligibility & Accounts

To use our Services, you must represent that you are at least 18 years of age and hold the capacity to form binding legal relationships. Flurbix is structured exclusively for professional B2B business services; consumer use is prohibited.

When you create an account, you must provide complete, accurate, and current information. You are solely responsible for maintaining the confidentiality of your login credentials (username, password, session tokens) and for restricting unauthorized access to your workspace. Any activity, campaign launch, or data upload executed under your credentials remains your legal responsibility.

You must notify us immediately at info@flurbix.com upon discovering any workspace breach, credential leak, or unauthorized campaign scheduling.

3. Google Connection & Third-Party Services

The Services allow you to connect your workspace to third-party accounts, such as Google Workspace, via OAuth 2.0 to facilitate automated email outreach campaigns using the Gmail API (strictly requesting the gmail.send scope).

By integrating a third-party account with Flurbix, you agree to the following contract parameters:

• Account Authority: You warrant that you have all necessary rights and permissions from your organization to connect the Google Workspace account and authorize the sending of outreach emails.
• Compliance with Provider Policies: You agree to comply with Google's Program Policies, Terms of Service, and Gmail Send Limit policies. You shall not use our Services in a manner that triggers suspensions, blocklists, or violates the Google API Services User Data Policy.
• Disclaimer of Liability: Flurbix acts solely as an orchestrator. We are not liable for any delivery failures, account suspensions, API rate limits, or data deletions resulting from changes to Google's platform, policies, or account credentials.
• Privacy Mapping: The security of your OAuth credentials and details of our data processing safeguards are governed by our Privacy Policy.

4. Subscriptions, Billing & Trials

Some areas of our Services require active recurring subscription structures. Billing cycles are calculated on a periodic basis (monthly or annually) depending on the plan selected during checkout.

A. Recurring Charges

A valid, pre-authorized credit card or corporate payment token is required. By checking out, you authorize Flurbix to charge recurring fees automatically. Subscriptions renew at the end of each billing period under the same parameters unless canceled beforehand.

B. Free Trials

We may provide introductory trial structures. If credit card parameters are required during sign-up, you will be billed for the selected subscription plan upon expiration of the trial unless cancelled before the renewal date.

C. Cancellation & Refund Policy

You can cancel your subscription plan at any time through your dashboard settings. Upon cancellation, your workspace retains access until the end of your prepaid billing period. All subscription fees are non-refundable. We do not provide prorated refunds, credits, or return parameters for partial subscription months or unused campaign quotas.

5. Acceptable Use Rules

You are granted a non-exclusive, non-transferable, revocable license to utilize Flurbix solely for legitimate, business-to-business sales prospecting and outreach. You agree not to engage in any prohibited activities, including:

• Attempting to bypass security barriers, logical tenant database boundaries, or access controls.
• Impersonating Flurbix personnel, or using spoofing headers to mask sender domains.
• Uploading prospect records containing protected sensitive data categories (health records, bank accounts, security numbers, or minor details).
• Using scraper programs, spiders, or automated web crawlers to collect platform intellectual property or code.
• Transmitting malware, viruses, trojans, or exploit vectors through campaign links or emails.
• Using the Services in any manner that causes severe server latency, database denial of service (DoS), or impacts application performance for other workspaces.

6. Email Outreach Rules & Anti-Spam Policy

Because Flurbix automates email campaigns on your behalf, you are strictly required to verify that all campaigns comply with global anti-spam laws, including the CAN-SPAM Act, the GDPR, and local telecom standards.

To comply with this Anti-Spam Policy, you must ensure that all sent outreach emails:

• Accurate Headers: Contain legitimate, non-misleading sender email addresses, domain configurations, and subject lines.
• Opt-Out Mechanism: Provide a clear, functioning mechanism allowing recipients to unsubscribe or opt-out of future sequences (e.g., standard "unsubscribe" links or phrases). You must honor opt-out requests within 10 business days.
• Physical Location: Include your workspace company's valid physical street address or registered postal box.
• No Purchased Lists: You represent that prospect email lists are legally acquired, and you do not blast unsolicited bulk spam to unverified addresses.

Flurbix maintains the right to inspect email queue volumes, bounce rates, and spam complaints. We reserve the absolute right to suspend or terminate accounts that generate high bounce rates or trigger spam blocklists.

7. Intellectual Property

All software code, database structures, dashboard graphics, visual designs, brand assets, slogans, logo configurations, and text documentation are the exclusive property of Flurbix Inc. and are protected under international copyright, trademark, and trade secret laws.

Customer Data Ownership: You retain complete ownership and intellectual property rights over all prospect databases, custom lists, customized templates, and raw sequence content you upload. Flurbix maintains no claim over your proprietary Customer Data.

AI Features: To the extent that the platform offers optional AI-powered copy suggestions, Flurbix grants you a non-exclusive license to use such generated suggestions in your campaigns. We do not use your proprietary templates or campaign results to train generalized models.

8. Service Availability & Modifications

We strive to maintain maximum dashboard availability. However, we do not guarantee uninterrupted platform access. The Services are provided on an "as-available" and "as-is" basis. We execute scheduled maintenance, infrastructure updates, and feature upgrades that may limit platform availability temporarily.

We reserve the right to alter, modify, suspend, or discontinue any feature or technical component of Flurbix at any time without liability. We will attempt to provide advance notice for significant updates.

9. Termination

You may terminate this Agreement at any time by requesting deletion of your account and disconnecting connected integrations. Disconnecting Google account integrations immediately deletes active OAuth refresh tokens from our database systems.

Flurbix reserves the right to suspend, freeze, or terminate your workspace access immediately if we suspect:

• A violation of our Acceptable Use or Anti-Spam policies.
• Non-payment of subscription fees or payment processor disputes.
• Compromised account security, credentials, or malicious database inputs.
• Regulatory changes, server hosting outages, or legal mandates.

Upon termination, your data will be permanently removed from active systems within 30 days. All clauses in this Agreement which by their nature should survive termination will continue in effect, including sections regarding Intellectual Property, Indemnification, Limitations of Liability, and Governing Law.

10. Disclaimers & Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLURBIX'S SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATION, WARRANTY, OR GUARANTEE OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT EMAIL CAMPAIGNS WILL PASS RECEIVER FILTERS, REACH INBOXES, ACHIEVE SPECIFIC RESPONSE RATES, OR COMPLY WITH CONNECTED GOOGLE WORKSPACE RATE LIMITS. YOU ARE SOLELY RESPONSIBLE FOR RUNNING COMPLIANT OUTREACH CAMPAIGNS.

IN NO EVENT SHALL FLURBIX INC., ITS DIRECTORS, EMPLOYEES, PARTNERS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, WORK STOPPAGE, OR SYSTEM FAILURES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE.

OUR CUMULATIVE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NEVER EXCEED THE TOTAL AMOUNTS PREVIOUSLY PAID BY YOU TO FLURBIX DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM.

11. Indemnification

You agree to defend, indemnify, and hold harmless Flurbix Inc., its officers, employees, and licensing affiliates, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from: (a) your workspace activities, lead database uploads, or use of the Gmail API integration; (b) any violation of our Email Outreach Rules, acceptable use constraints, or anti-spam regulations; (c) third-party claims alleging that campaign content infringes on intellectual property rights; or (d) any breach of representations or warranties defined in this Agreement.

12. Governing Law & Dispute Resolution

This Agreement and any dispute arising out of or in connection with the Services shall be governed by, construed, and enforced in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law rules.

Any dispute, claim, or controversy arising out of this Agreement shall be resolved through binding arbitration administered in Sheridan, Wyoming, in accordance with the rules of the American Arbitration Association (AAA). Judgment on the award rendered by the arbitrator may be entered in any court holding jurisdiction.

13. Changes & Contact

We may modify these Terms at any time. When we make material changes, we will post updates within our application or email you at least 30 days before changes become effective. Your continued use of the platform after the revised terms go into effect represents your binding acceptance of the new Agreement.

For questions or comments regarding this Agreement, contact us at:

Frequently Asked Questions (FAQ)

What is Flurbix's cancellation and refund policy?

Subscriptions can be canceled at any time from your account billing dashboard. Upon cancellation, your workspace remains active until the end of the current billing cycle. All payments are non-refundable.

Who owns the prospect lists and outreach content I upload?

You retain 100% ownership and control over your uploaded databases, leads, configurations, and email campaign content. Flurbix maintains no claim of ownership over your Customer Data.

Are there limits on cold email volumes?

Yes. Outreach limits correspond to your connected account providers and your selected subscription tier. You are solely responsible for ensuring your campaigns comply with CAN-SPAM, GDPR, and anti-spam protocols.